1 Account Balance (Checking and Savings)2 Account History (Checking and Savings)3 Transfer Funds (Immediate Funds Transfer)4 Debit Card Assistance
- o Change Debit Card PIN or Activate a Debit Card
o Report a Lost or Stolen Debit Card
o Speak to a Card Services Representative5 Stop Paymento Submit a Stop Payment by Specific Check
o Submit a Stop Payment by Check Range
o Stop Payment Inquiry6 Merchant Check Verification
7 Get Account Information by email8 Pin Maintenanceo Change your Telephone Banking Pin9 More Optionso Opt In or Opt Out of Overdraft Service
o Learn More about TSBFraudWatch
o Get Information about your CD and IRA Accounts
o Get Information about your Loan Account
Telephone Banking
TSB Tennessee State Bank
Telephone Banking System
865-908-BANK (2265)
877-908-4TSB (4872) Toll Free
Telephone Banking System
865-908-BANK (2265)
877-908-4TSB (4872) Toll Free
We are proud to offer you Telephone Banking by touch tone and voice response, 24 hours a day, and 7 days a week at no additional cost to you.
Enhanced features to our system will allow you to transfer funds between your accounts, stop payment, get account information by email, and activate a debit card. You will also be able to change your Telephone Banking PIN, transfer to a Customer Service Representative to get information about your CD, IRA, and loan accounts.
PIN Information
- If a PIN is not established within 90 days from the date of account opening, your Telephone Banking access will be deactivated for your protection.
- Once you have established your Telephone Banking access, you must use it at least once every 180 days or access will be deactivated.
- You are allowed three attempts to input your PIN correctly before you are locked out of the system for security purposes.
You may reactivate Telephone Banking access as well as get further information about your account(s) by calling a Customer Service Representative at (865) 453-7011 or (877) 908-9872.
These services are subject to additional terms and conditions and/or fees, including internet provider and data charges.
Shortcut Options
| Press 0 | Customer Service Representative |
|---|---|
| Press 1* | Help Menu |
| Press 3* | Go to Main Menu |
| Press 5* | Skip |
| Press 8* | Switch to Voice Response |
| Press 9* | Access Another Account |
| Press * | Return to Previous Menu |
| Press # | Repeat an Option |
| Press 7* | Hang Up / End Call |
